About Us

Welcome to Kiwi's Treasure Casino, an online casino created especially for New Zealand players who enjoy fair games, fast payouts, and friendly support. We are proud to bring a fresh gaming experience to Kiwi players, backed by respected international licences and strong player protection standards.

Who We Are

Kiwi's Treasure Casino was launched in 2025 with a clear idea: give New Zealanders a place to play online casino games that feels safe, straight-up, and enjoyable. We focus on simple sign-up, clear terms, and trusted payment options, so you can spend more time playing and less time worrying about the small print.

Our brand, Kiwi's Treasure Casino, is operated by Baytree (Alderney) Limited, part of the well-known Cityviews Group. The casino holds a licence from the Alderney Gambling Control Commission under licence number 155 C1, issued on 15 December 2020. Some services may also be provided by Baytree Interactive Limited, which is licensed by the Kahnawake Gaming Commission under licence number 00892, issued on 16 February 2022.

Our games and systems are regularly checked and certified by eCOGRA, an independent testing agency. This means our games are fair, and our processes follow strict industry standards for security and integrity.

Our Mission

Our mission is simple: to be the trusted New Zealand online casino of choice for players who want fair odds, quick banking, and honest service. Every part of Kiwi's Treasure Casino is set up with Kiwi players in mind, from the layout of our lobby, to our promotions, to the way we handle support requests.

We aim to deliver:

• Safe and secure gaming under respected international licences
• Fair games tested and certified by eCOGRA
• Fast, reliable deposits and withdrawals for New Zealand players
• Clear terms, including bonus rules and withdrawal limits
• Helpful support from a team that respects your time

Our Brand Values

Everything we do at Kiwi's Treasure Casino follows a few key values that guide our daily work and long-term plans.

Trust and Transparency

We believe trust has to be earned. We share clear information about our licences, ownership, payment rules, and withdrawal conditions. We avoid confusing language in our key policies and aim to keep things as straightforward as possible, while staying in line with regulatory requirements.

Fairness and Certification

Kiwi's Treasure Casino uses games that are tested and certified by eCOGRA. This independent body checks that our random number generators are fair, that payouts are accurate, and that we run our casino in line with recognised international standards. You can play knowing that wins and losses are based on chance, not on hidden settings.

Kiwi-Focused Experience

Our target market is New Zealand, and we design our casino experience to fit the way Kiwis like to play. That includes local-friendly payment options, support that understands New Zealand players’ needs, and promotions that feel relevant to this market.

Responsible Gaming

We support safe and responsible play. Kiwi's Treasure Casino is open only to players who are 18 or older, or the legal age of majority in their home country, whichever is higher. We provide tools to help you stay in control, including deposit limits, cooling-off options, and self-exclusion if you feel your gambling is becoming a problem.

Licensing and Regulation

We know that licensing and regulation are important to players who care about safety and fairness. Kiwi's Treasure Casino operates under a strong regulatory framework:

• Operator: Baytree (Alderney) Limited, part of Cityviews Group
• Primary Licence: Alderney Gambling Control Commission, Licence No. 155 C1, issued 15 December 2020
• Additional Company: Baytree Interactive Limited
• Additional Licence: Kahnawake Gaming Commission, Licence No. 00892, issued 16 February 2022
• Certification: eCOGRA testing and oversight

These regulators and testing bodies require strict standards for player protection, game fairness, and financial controls. We follow these rules closely, and we keep internal checks in place to make sure we stay aligned with them.

Who Can Play at Kiwi's Treasure Casino

Kiwi's Treasure Casino is focused on New Zealand players, but we welcome players from many countries where online gambling is legal and our services are not restricted by local law. However, some countries are not allowed due to licensing rules or local regulations.

Our terms list a range of restricted countries, including (but not limited to) Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States and others. If you live in a restricted country, you must not register or play with us. We may use checks to confirm your location and identity.

You must also meet our age requirement of 18+ or the legal age of majority in your jurisdiction, whichever is higher. We may ask you to provide proof of age and identity as part of our standard checks, especially before processing withdrawals.

Payments and Withdrawals

We understand that smooth and secure payments are at the heart of a good online casino experience. Kiwi's Treasure Casino supports a range of trusted deposit and withdrawal methods that are popular with New Zealand players.

Deposit Methods

You can fund your account using several common methods, including:

• Visa debit and credit cards
• Mastercard debit and credit cards
• PaysafeCard prepaid vouchers
• Apple Pay
• Google Pay
• Skrill 1-Tap™
• NETELLER

Minimum deposits are usually between $1 and $10, depending on the payment step and method. Most deposits are processed instantly, though card deposits may on rare occasions take up to a day to appear.

Withdrawal Methods and Speeds

We aim to process withdrawals as quickly as possible, while meeting our security obligations. In general:

• Card withdrawals via Visa and Mastercard are usually completed within 1–3 business days after processing.
• E-wallet withdrawals via Apple Pay, Google Pay, Skrill 1-Tap™, and NETELLER are typically instant once we have approved them.
• Where possible, withdrawals are sent back to the same method you used to deposit.

There is a daily withdrawal cap of NZ$9,000 across methods. This limit helps us manage risk and comply with our internal controls and licence obligations.

Reverse Withdrawal Period and Verification

Kiwi's Treasure Casino has a reverse withdrawal period of at least 24 hours. During this time, usually between 05h00 GMT Thursday and 05h00 GMT Monday, you may be able to cancel your withdrawal and return funds to your playing balance. Once this period ends, we process the withdrawal for payment to your selected method.

For security and legal reasons, we may ask for identity verification documents. This is more common for first-time withdrawals, large payout requests, or when you change your payment method. Delays can occur if documents are missing or unclear, so we encourage you to keep your account details accurate and up to date.

Please ensure that all withdrawal details you provide are correct. Incorrect information can lead to delays or payments being sent to the wrong account. Any bank charges or foreign exchange fees linked to your payment method are your responsibility.

Direct Bank Transfer Charges

Where a direct bank transfer is used and the amount is below certain thresholds, a small charge may apply based on your currency. The following table shows sample charges:

Other currencies may have different thresholds and charges, as shown in our full terms and payment information pages. We keep these charges as clear and fair as possible.

Security and Data Protection

Your security matters to us. Kiwi's Treasure Casino uses strong encryption to protect your personal details, banking data, and game activity. We follow strict procedures for storing and handling information, and we only share data where required by law, regulators, or trusted partners who help us run the casino safely.

We do not sell your information to random third parties. We may use your data to manage your account, process payments, confirm your identity, and share relevant offers where you have given consent. You can adjust your communication settings through your account or by contacting our support team.

Player Support

We know that smooth support makes a big difference to your experience. Our support team is trained to help with account questions, payment issues, bonus queries, and responsible gaming tools. We focus on prompt, clear answers, with a professional but friendly approach.

If you have questions, concerns, or feedback, you can reach us directly by email at [email protected]. We aim to respond to all messages as quickly as we can, usually within a short time during normal service hours.

Our Commitment to Responsible Gaming

Kiwi's Treasure Casino supports safe play for all customers. Gambling should feel like entertainment, not pressure. To help with that, we provide options to manage your activity, such as:

• Deposit limits to manage how much you can load into your account over a set time
• Session reminders so you know how long you have been playing
• Cooling-off periods for short breaks
• Self-exclusion if you need a longer break from gambling

If you feel that gambling is harming your life, we strongly encourage you to seek support from professional help services in your area and use our responsible gaming tools. Our support team can guide you to relevant resources and help with setting limits on your account.

Looking Ahead

Kiwi's Treasure Casino is a young brand, launched in 2025, and we are committed to steady improvement. We continue to refine our game selection, payment options, and player tools, guided by feedback from Kiwi players and by international best practice in online gambling.

As we grow, our focus remains the same: strong licensing, fair games, clear terms, and a player experience that feels honest, secure, and enjoyable for adults in New Zealand and other allowed markets.

Visit Our Homepage

To explore our latest games, offers, and full terms, please visit kiwistreasure.net.nz and discover what Kiwi's Treasure Casino has prepared for you.