Kiwi's Treasure Logo
Kiwi's Treasure Logo

Privacy Policy

1. Introduction

This Privacy Policy explains how Kiwi's Treasure Casino ("Kiwi's Treasure", "we", "us", or "our") collects, uses, stores, and shares your personal information when you visit our website or use our online casino services aimed at players in New Zealand. By creating an account, making a deposit, placing a bet, or using any feature of our casino, you agree to this Privacy Policy.

We encourage you to read this page carefully so that you understand what information we collect, why we collect it, how we protect it, and what rights you have. If you do not agree with this Privacy Policy, please do not register an account or use our services.

2. Who We Are

Kiwi's Treasure Casino is an online casino brand focused on players in New Zealand. The casino is operated by Baytree (Alderney) Limited, a company that forms part of the Cityviews Group. Baytree (Alderney) Limited is licensed and regulated by the Alderney Gambling Control Commission under licence number 155 C1, issued on 15 December 2020.

Certain services, including payment processing and platform support, may be provided by Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission under licence number 00892, issued on 16 February 2022.

Kiwi's Treasure Casino holds certification from independent testing bodies such as eCOGRA, which helps support fair gaming and player protection standards.

3. Contact Details

If you have any questions about this Privacy Policy or your data, you can contact us at:

We will do our best to respond to all privacy-related enquiries within a reasonable time and in line with our legal obligations.

4. Scope of This Privacy Policy

This Privacy Policy applies to:

  • Our website at kiwistreasure.net.nz
  • Any mobile or desktop version of our website you may use via a browser
  • Customer support channels that interact with our website or your player account
  • Marketing emails and messages sent by us to registered or opted-in users

This Privacy Policy does not apply to third-party websites, payment providers, or marketing partners that we link to or that you access independently. These third parties have their own privacy terms and we encourage you to review them directly.

Kiwi's Treasure Casino is only available to players who are at least 18 years old or who have reached the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from persons under this age.

If we find that a player has provided false age information, we may close the account, cancel any bets, and delete or restrict personal data as required by law and by our licence commitments. In these cases, we may still need to retain certain records to meet legal and regulatory requirements.

6. Information We Collect

We collect information about you in several ways. Some information is given by you directly, some is collected automatically, and some comes from trusted third parties such as payment providers or identity verification services.

6.1 Information You Provide Directly

When you create an account or use our services, you may give us:

  • Identification details such as full name, date of birth, and gender
  • Contact details such as email address, phone number, and residential address
  • Account login details such as username, password, and security questions
  • Proof of identity and address such as passport, driver licence, national ID, or utility bill copies
  • Payment details such as cardholder name, partial card number, e-wallet ID, and bank account details (where required)
  • Responsible gambling settings such as deposit limits, session limits, self-exclusion requests, and cooling-off periods
  • Marketing choices such as whether you wish to receive promotions, newsletters, and bonus offers
  • Customer support information such as messages, emails, complaints, and recorded chat transcripts

6.2 Information We Collect Automatically

When you visit our website or use your account, we automatically collect some technical and usage data, such as:

  • Device information such as device type, operating system, browser type, and browser settings
  • Connection details such as IP address, language settings, and time zone
  • Usage information such as pages viewed, game sessions, time spent on the site, clicks, and navigation patterns
  • Log data such as login times, logout times, failed login attempts, and game activity logs
  • Approximate location based on IP address, to help meet licensing rules and restricted country rules

6.3 Information from Third Parties

We may receive information about you from trusted third parties, including:

  • Payment providers such as card processors, bank transfer services, and e-wallet services (for example Visa, Mastercard, Apple Pay, Google Pay, Skrill 1-Tapâ„¢, NETELLER, and other listed methods)
  • Identity verification and fraud prevention agencies that help confirm your identity, age, address, and payment method ownership
  • Credit reference agencies or financial institutions, where allowed by law and needed for security checks
  • Marketing partners who have your consent to share your details with us

We process your personal information on several legal grounds, which may include:

  • To perform a contract with you, including setting up and managing your player account and paying winnings
  • To meet legal and regulatory duties linked to online gambling, including anti-money laundering checks, age verification, and responsible gambling duties
  • To protect our legitimate interests, such as securing our systems, preventing fraud, and keeping our services safe and fair
  • With your consent, for example, for certain marketing messages or optional services, where local law requires consent

8. How We Use Your Information

We use your personal information for clear and lawful purposes only. These purposes include:

8.1 Account Creation and Management

  • Creating, verifying, and managing your player account
  • Checking that you meet age and eligibility rules for Kiwi's Treasure Casino
  • Maintaining accurate and up-to-date account records

8.2 Provision of Casino Services

  • Providing access to our online casino games and services
  • Handling bets, game results, and payouts
  • Applying game rules, bonus rules, and promotional terms

8.3 Payments and Withdrawals

  • Processing deposits through accepted payment methods such as Visa, Mastercard, Apple Pay, Google Pay, PaysafeCard, Skrill 1-Tapâ„¢, and NETELLER
  • Processing withdrawals to cards, e-wallets, and other supported methods, including daily withdrawal caps and relevant fees
  • Carrying out identity and payment method checks for first-time cash-outs, large withdrawals, or changes in payment options
  • Making sure account and withdrawal details are correct to reduce risks of misdirected payments

8.4 Compliance and Security

  • Meeting licensing rules set by gambling authorities in Alderney and Kahnawake
  • Meeting anti-money laundering and counter-terrorist financing duties
  • Running checks to detect and prevent fraud, bonus abuse, account misuse, and restricted country access
  • Responding to lawful requests from regulators, law enforcement bodies, and courts

8.5 Responsible Gambling

  • Managing self-exclusions, time-outs, and player-set limits
  • Monitoring activity for possible signs of harmful play in line with our licence duties
  • Contacting you when responsible gambling triggers are reached, where appropriate

8.6 Customer Support

  • Answering questions sent by email or other support channels
  • Investigating and resolving complaints and disputes
  • Improving the quality of our support based on feedback and contact history

8.7 Marketing and Promotions

  • Sending promotional offers, bonuses, newsletters, and updates, subject to your marketing choices and legal rules
  • Personalising offers based on your account activity and preferences, where allowed by law
  • Providing service messages about changes to our terms, privacy policy, or important updates to our services

8.8 Analytics and Service Improvement

  • Analysing how players use our site and games
  • Testing new features, game layouts, and content
  • Improving stability, speed, and security of our service

9. Cookies and Similar Technologies

We use cookies and similar technologies such as pixel tags or local storage to support the operation of our website and to improve your experience.

9.1 Types of Cookies We Use

  • Strictly necessary cookies to allow you to browse the site, log in, and use core features such as secure payment pages
  • Preference cookies to remember your language, region, or display settings
  • Performance cookies to measure site usage and improve page speed and responsiveness
  • Marketing cookies to manage advertising and track the effectiveness of campaigns, where allowed by law and your cookie settings

9.2 Managing Cookies

In many cases you can manage cookie preferences through your browser settings or specific cookie banners and controls that we may display. Disabling some cookies could affect access to certain site features, such as secure login or game performance.

10. Who We Share Your Information With

We do not sell your personal information. We may share your information with selected third parties where necessary and lawful, as explained below.

10.1 Group Companies and Operators

  • Baytree (Alderney) Limited and Baytree Interactive Limited, which provide operational, technical, and support services for Kiwi's Treasure Casino

10.2 Service Providers

  • Payment processors for deposits and withdrawals, including card processors, bank transfer partners, and e-wallet services
  • Identity verification agencies and fraud prevention services
  • IT and hosting providers that run servers, security tools, and backup systems
  • Customer support tools and communication platforms
  • Marketing platforms that send permitted communications and manage opt-outs

10.3 Regulators and Authorities

  • Gambling regulators, including the Alderney Gambling Control Commission and the Kahnawake Gaming Commission
  • Law enforcement bodies, courts, and public authorities when we are required to share data by law, regulation, or court order
  • Fraud prevention bodies and payment disputes services in case of chargebacks, payment disputes, or suspected crime

10.4 Business Transfers

  • Potential buyers, investors, or merger partners, subject to appropriate confidentiality duties, if we undergo a business sale, reorganisation, or change in control

11. International Transfers of Data

Because Kiwi's Treasure Casino relies on an international group structure and service providers, your personal information may be transferred and stored in countries outside your home country, including outside New Zealand.

Where we transfer personal data to other countries, we take steps to apply appropriate safeguards, such as contractual protections and security standards that reflect clear data protection principles.

12. Data Retention

We keep your personal information only for as long as needed for the purposes set out in this Privacy Policy or as required by our licences and applicable law. This includes:

  • Keeping account, transaction, and identity data for a number of years after account closure, to comply with gambling, anti-money laundering, tax, and financial reporting laws
  • Retaining records of self-exclusion and responsible gambling interactions for a period required by regulators
  • Storing customer support and complaint records for reference and legal protection

When personal data is no longer needed, we will either delete it or convert it into aggregated or anonymised form so that it can no longer identify you.

13. Security of Your Information

We use a range of technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, change, or destruction. These measures can include encryption, access controls, security monitoring, and regular testing of our systems.

While we take security very seriously, no system is completely immune from risk. You also play a part in keeping your data safe by choosing a strong password, keeping login details secret, and logging out after each session.

14. Your Rights

Depending on your location and the law that applies, you may have some or all of the following rights over your personal information:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to correction: to ask us to correct inaccurate or incomplete information
  • Right to deletion: to request deletion of your data, subject to legal and regulatory retention duties
  • Right to restriction: to request that we limit use of your data in certain circumstances
  • Right to data portability: to receive certain data in a structured, commonly used format, where applicable
  • Right to object: to object to processing that is based on our legitimate interests or direct marketing
  • Right to withdraw consent: where we rely on consent, you may withdraw it at any time without affecting earlier processing

Some rights are subject to conditions or exceptions under data protection laws. We may need to keep certain records even after you ask for deletion, to meet our legal duties or for security and anti-fraud purposes.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before acting on your request.

15. Marketing Preferences

We may use your contact details to send you offers, bonuses, and news about Kiwi's Treasure Casino, in line with your preferences and legal rules in your country.

You can control marketing in several ways:

  • By adjusting communication settings in your account (where available)
  • By clicking the unsubscribe link in promotional emails
  • By contacting us at [email protected] and asking to be removed from marketing lists

Service messages such as account notices, security alerts, or important information about your transactions are not classed as marketing and you may still receive these even if you opt out of marketing.

16. Responsible Gambling and Self-Exclusion Data

We take responsible gambling duties seriously. To support these duties, we may collect and process information about your gambling behaviour, including:

  • Deposit levels, bet sizes, and playing frequency
  • Use of deposit limits, time limits, and other tools
  • Self-exclusion and time-out requests and the periods set
  • Contact with our team regarding gambling-related concerns

This information helps us support safer play and comply with regulatory guidelines. Certain responsible gambling data may be kept for a longer period than other account data so that we can respect past self-exclusion decisions and meet our obligations.

17. Payments, Withdrawals, and Financial Data

We process payment and withdrawal data carefully to protect your financial interests and meet regulatory standards linked to online gambling operators.

17.1 Deposits

When you deposit via card, e-wallet, or other accepted methods, we collect data needed to process the payment, such as card type, partial card number, transaction amount, date, currency, and confirmation codes. Actual card details are usually handled and stored by certified payment providers using industry security standards, and we do not keep full card numbers where this is not necessary.

17.2 Withdrawals

When you request a withdrawal, we process personal and financial data to send funds to the method you used to deposit or another approved method. This may include:

  • Account details for cards, e-wallets, or bank transfers
  • Verification data for first-time or large withdrawals
  • Tracking of daily withdrawal caps, such as NZ$9,000 per day

We may also record information about foreign exchange fees or bank fees that may apply, as these charges are usually your responsibility. Certain direct bank transfer withdrawals may include fixed fees in different currencies, as listed in our banking section or terms.

17.3 Anti-Money Laundering and Fraud Prevention

As a licensed online casino, we must monitor deposits, withdrawals, and betting patterns for signs of fraud, money laundering, or other unlawful activity. We may share relevant transaction data with regulators, banks, or law enforcement bodies if required by law or licence conditions.

18. Use of Data for Profiling and Automated Decisions

We may use automated systems to help us:

  • Check that registration details are consistent with public or commercial records
  • Detect suspicious login attempts or unusual activity
  • Identify possible signs of harmful gambling patterns
  • Apply bonus rules and eligibility checks

Where automated decisions have a legal or major effect on you, we will provide safeguards and the chance for human review where required by law.

Our website may contain links to external sites, including payment providers, game studios, review sites, or social media platforms. These third parties have their own privacy policies and security measures. We are not responsible for how they handle your data once you leave our site. We suggest you read their privacy statements before providing any personal information.

20. Restricted Countries

For licensing and legal reasons, Kiwi's Treasure Casino does not provide services to players in certain countries. The list includes, but is not limited to, Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States of America, and other restricted territories stated in our terms and conditions.

To support these restrictions, we may process IP addresses, location data, identity information, and other verification data to check whether you are allowed to register and play.

21. Children’s Privacy

Our services are strictly for adults who meet the legal gambling age. We do not direct any services or marketing to minors. If we become aware that we have collected data from a person who is underage, we will take steps to close the account and handle the data in line with regulatory rules.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes may be made to reflect updates in legal duties, licence conditions, technical changes, or service improvements.

When we change this Privacy Policy, we will update the "Last updated" date below. For important changes, we may also notify you by email, on-site messages, or account notifications. By continuing to use our services after the updated Privacy Policy takes effect, you accept the new terms.

23. How to Contact Us or Make a Complaint

If you have questions about this Privacy Policy, your personal information, or our handling of your data, please contact us at:

If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority or relevant regulator in your country. Details of how to do so will depend on your location and the specific data protection laws that apply to you.

24. Language

This Privacy Policy is written in English as used in New Zealand. If we provide translated versions, the English version will prevail where there is any conflict or uncertainty.

25. Last Updated

This Privacy Policy was last updated in 2026.