Terms and Conditions

Welcome to Kiwi's Treasure Casino (“Kiwi's Treasure”, “Kiwi's Treasure Casino”, “we”, “us”, “our”). These Terms and Conditions form a binding agreement between you and Baytree (Alderney) Limited when you access or use the online casino services offered through kiwistreasure.net.nz (the “Website”).

By creating an account, making a deposit, placing a wager, or using any part of our Website, you confirm that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of these Terms and Conditions, you must not use the Website or our services.

1. Operator, Licensing and Certification

Kiwi's Treasure Casino is operated for New Zealand players by:

Baytree (Alderney) Limited
Member of the Cityviews Group

Regulation and licensing:

• Alderney Gambling Control Commission – Licence number 155 C1, issued 15 December 2020
• Certain services may be provided by Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission – Licence number 00892, issued 16 February 2022

Our games and systems are tested and monitored by independent laboratory eCOGRA, which supports fair gaming and responsible conduct.

2. Scope of the Terms

These Terms and Conditions govern:

• Your access to and use of the Website and casino services
• Your Kiwi's Treasure Casino player account
• All deposits, wagers, bonuses, promotions and withdrawals
• Any communication between you and Kiwi's Treasure Casino

Additional rules may apply to specific promotions, games, or features. In case of conflict, the specific promotional or game rules will apply ahead of these general Terms, but only for that promotion or game.

3. Eligibility and Player Requirements

3.1 Minimum age

You may use Kiwi's Treasure Casino only if you:

• Are at least 18 years old, or
• Have reached the legal age of majority for online gambling in your country or territory, whichever is higher

We conduct age and identity checks. If you are found to be underage:

• Your account will be closed
• Any winnings will be voided
• Deposits may be returned where possible, subject to legal duties and costs

3.2 Restricted countries and territories

Access to Kiwi's Treasure Casino is limited by law and our licence conditions. You may not open an account or use our services if you are resident in, or accessing the Website from, any restricted country. Restricted countries include, but are not limited to:

• Australia
• Austria
• Germany
• Netherlands
• Poland
• Spain
• United Kingdom
• United States of America
• And other territories as listed in our internal restricted country schedule, updated from time to time

If you live in a restricted country, or you access the Website while in a restricted country, you must not register, deposit, place bets, or claim bonuses. Any activity in breach of this rule may lead to account closure and loss of winnings.

3.3 Target market

Kiwi's Treasure Casino is aimed at players in New Zealand who are legally allowed to gamble online. You are responsible for checking and complying with any law that applies to you in your place of residence or access.

3.4 One account per person

You may hold only one Kiwi's Treasure Casino account. Multiple accounts or “duplicate accounts” are not allowed. Duplicate accounts may be closed and any bonuses or winnings removed.

4. Account Registration and Security

4.1 Registration information

To open an account, you must complete our registration form and provide true, accurate, and current information, including:

• Full legal name
• Date of birth
• Residential address
• Valid email address
• Mobile number (where requested)
• Chosen currency and payment details

If your details change, you must update them in your account or contact us. If we discover that your details are incorrect, incomplete, or misleading, we may suspend or close your account and may void bets and winnings, subject to legal duties.

4.2 Account security

You are responsible for:

• Keeping your username, password, and any security data confidential
• Restricting access to your devices and email account
• Informing us quickly if you suspect any unauthorised access

You must not:

• Share your account with any other person
• Act on behalf of another person
• Use another person’s payment method without clear legal authority

We are not liable for losses caused by access to your account through your failure to protect your login details.

4.3 Verification and KYC

To meet our licence and legal duties, we may carry out “Know Your Customer” (KYC) and other checks at any time. You may be asked to provide one or more of the following:

• Government-issued photo ID (passport, driver licence, or national ID)
• Proof of address (utility bill, bank statement, or similar document)
• Proof of payment method ownership (copy of card, bank statement, e-wallet screenshot)
• Source of funds or source of wealth documents for higher activity accounts

Failure to provide requested documents, or provision of false or altered documents, may result in:

• Account suspension or closure
• Freezing of funds, where required by law
• Reporting to relevant authorities

5. Deposits, Payments and Financial Rules

5.1 Accepted deposit methods

Kiwi's Treasure Casino supports a range of secure deposit options for New Zealand players, including the following methods (availability may differ by country, currency and time):

We may add, remove, or change payment methods at any time.

5.2 Deposit rules

• You should use payment methods registered in your own name only
• All funds must come from a lawful source
• We do not give interest on any balance held in your player account
• We may set or adjust minimum and maximum deposit limits

Your bank, card issuer, or payment provider may apply currency conversion, cash advance, or processing fees. These are outside our control and are your responsibility.

5.3 Right to withhold or refuse transactions

We may refuse, delay, or reverse a deposit or withdrawal if:

• We suspect fraud, money laundering, or misuse of the account
• Our security or KYC checks are incomplete
• There are clear mistakes in displayed prices or results
• We are instructed by a regulator, bank, or other authority

6. Withdrawals and Payout Policy

6.1 General withdrawal rules

Withdrawals will, in general, be processed using the same payment method you used to deposit, where this is technically possible and in line with our licence rules. We may ask for extra checks before releasing any funds.

Key points:

• Daily maximum withdrawal is NZ$9,000 or currency equivalent
• We may set higher or lower limits for certain players or payment methods
• Large withdrawals may be paid in instalments
• All withdrawal details entered by you must be correct to avoid misdirected payments

6.2 Withdrawal methods and speed

PaysafeCard does not support withdrawals. Where the original deposit method cannot be used for withdrawals, we may offer an approved alternative subject to extra verification.

6.3 Reverse withdrawal period

Subject to local rules and responsible gambling settings, withdrawals may remain in a “pending” or “reverse” state for at least 24 hours. During this time:

• From 05:00 GMT Thursday to 05:00 GMT Monday you may, in some cases, be able to cancel (“reverse”) a pending withdrawal and return the funds to your playable balance
• Once the reverse period ends and the withdrawal is approved, it cannot be reversed

We may disable the reverse feature for certain players as part of responsible gambling controls.

6.4 Verification before withdrawal

For your security and to meet licence duties, we may require identity and payment checks, especially for:

• Your first withdrawal
• Large withdrawals
• Withdrawals requested to a new or changed payment method

Withdrawal processing times are counted after we complete these checks and after the reverse withdrawal period, where active.

6.5 Bank charges and currency fees

Any foreign exchange costs, bank charges, or payment provider fees are your responsibility. Kiwi's Treasure Casino will process withdrawals in the currency of your account where possible.

6.6 Direct bank transfer charges

Where direct bank transfers are offered, additional charges may apply for withdrawals below certain thresholds. The following table summarises typical charges we may apply (values are indicative and may change):

Where these fees apply, they will be deducted from the withdrawal amount.

7. Bonuses, Promotions and Loyalty Offers

From time to time Kiwi's Treasure Casino may offer welcome bonuses, free spins, reload bonuses, cashback, loyalty rewards, tournaments, and other promotions. Each offer is subject to its own terms which you should read carefully before accepting.

7.1 General bonus rules

• Bonus offers are for genuine recreational players
• We may require you to opt in to a promotion or enter a bonus code
• Unless stated otherwise, bonuses are limited to one per person, household, IP address, device, payment method, and shared environment
• Bonus funds may be locked until wagering requirements and any other conditions are met

7.2 Wagering requirements

Most bonuses will include wagering requirements. These describe how many times you must wager the bonus amount, deposit amount, or both before you can withdraw bonus-related winnings.

Unless stated otherwise in the bonus offer:

• Only real-money wagers placed after the bonus is credited count toward wagering
• Bets placed with bonus funds may be restricted to certain game types or maximum bet sizes
• Games may contribute differently to wagering (for example, slots may contribute 100%, table games a lower percentage)

7.3 Bonus abuse

We reserve the right to withhold or cancel bonuses, and to seize any related winnings, where we have a clear reason to believe that:

• You have created multiple accounts to gain bonus advantage
• You have used bonus funds in a pattern that suggests low risk, fraud, or collusion
• You have broken any promotion-specific rule or general rule in these Terms and Conditions

8. Responsible Gambling and Player Protection

Kiwi's Treasure Casino is committed to providing a safe and fair place for entertainment. Gambling should be fun, and we encourage you to play for enjoyment, not as a way to make money or solve financial problems.

8.1 Age restriction

Access to Kiwi's Treasure Casino is strictly limited to players who are 18+ or have reached the legal gambling age in their place of residence, whichever is higher. We carry out age and identity checks and may ask for proof at any time.

8.2 Player tools

Depending on your country and our current policy, we may provide tools such as:

• Deposit limits
• Loss limits
• Session limits and reality checks
• Time-out or cool-off periods
• Self-exclusion for medium or long periods

If you choose to set a limit or exclusion, it will apply from the time we confirm the change. Some settings may take effect immediately while others may include a short delay as stated on the responsible gambling page.

8.3 Self-exclusion

If you feel that your gambling is causing harm, please contact us at once and request a self-exclusion. During a self-exclusion period:

• Your Kiwi's Treasure Casino account will be blocked for real-money play
• We will do our best to stop marketing messages to you in line with our policies

If you self-exclude, you must also take steps on your own devices, such as installing blocking software and unsubscribing from any marketing from other brands.

8.4 Support services

If you are in New Zealand and you are worried about your gambling or someone else’s gambling, you can seek free, confidential support from recognised help services such as:

• Local gambling support helplines
• Online counselling services that specialise in gambling harm

Contact details may be listed from time to time on our responsible gambling page.

9. Fair Play, Game Rules and Malfunctions

9.1 Game rules

Each game provided by Kiwi's Treasure Casino has its own set of rules. You should familiarise yourself with the paytable, special features, and betting steps before playing. By placing a bet on a game you accept its rules and payout structure.

9.2 Random number generator (RNG)

Our games use a certified random number generator to produce fair and unpredictable results. This RNG is tested and monitored by independent bodies, including eCOGRA or similar, to confirm that outcomes are random and fair across many rounds.

9.3 Disconnections and errors

If you are disconnected from the internet or your device fails during a game round:

• The outcome may still be processed on our servers
• On returning to the game, you should see the final result if it was completed
• If a game round did not start, your stake should be returned

If a game, software, or system error occurs that affects a bet, win, or payout, the following may apply:

• The round may be voided and stakes returned
• Incorrect credits or winnings may be removed from your balance
• If funds were already withdrawn, you must repay any sums credited by mistake

10. Prohibited Activities

You agree that you will not engage in any of the following while using Kiwi's Treasure Casino:

• Using stolen or unauthorised payment details
• Allowing another person to access or use your account
• Colluding with other players or using any unfair strategy
• Using software, bots, scripts, or devices that give you an unfair advantage
• Exploring game glitches, loopholes, or obvious errors in pricing or rules
• Money laundering or any activity that breaks financial crime laws
• Posting or sending abusive, offensive, or illegal content

Where we have a strong reason to believe that prohibited activities have occurred, we may suspend or close accounts, void bets, cancel promotions, and withhold or seize funds where allowed by law and our licence.

11. Intellectual Property

All content on Kiwi's Treasure Casino, including trademarks, logos, design, text, graphics, software, and audio-visual material, is owned by us, our group, or our licensors and is protected by copyright and related rights.

You may use the Website and our services for personal, non-commercial entertainment only. You must not copy, distribute, transmit, display, reproduce, or create works from any part of the Website without our written consent.

12. Privacy and Data Protection

Your privacy is important to Kiwi's Treasure Casino. Our Privacy Policy explains how we collect, use, store, and share your personal information, as well as your rights over that information.

By using the Website, you agree that we may process your data to:

• Set up and manage your account
• Process deposits and withdrawals
• Meet legal duties, such as anti-money-laundering and age checks
• Carry out responsible gambling checks
• Provide customer support and service messages
• Send marketing offers where you have consented or where we have a clear legal basis

13. Suspension and Closure of Accounts

13.1 Your right to close your account

You may request closure of your Kiwi's Treasure Casino account at any time by contacting our support team. Before closure we may:

• Ask you to confirm your identity
• Release any remaining balance to you, subject to KYC and legal duties

13.2 Our right to suspend or close

We may suspend or close your account if we have a solid reason, including but not limited to:

• Suspected fraud, collusion, or prohibited activity
• Use of false or misleading personal information
• Failure to pass age or identity checks
• Chargebacks, dishonoured payments, or suspected money laundering
• Serious breach of these Terms and Conditions

While your account is suspended, you may be unable to deposit, withdraw, or place bets. We may keep funds in your account while we carry out checks, subject to licence rules and legal duties.

14. Limitation of Liability

To the fullest extent allowed by law, Kiwi's Treasure Casino, Baytree (Alderney) Limited, Baytree Interactive Limited, and their group companies will not be liable for:

• Losses arising from interruption, delay, or failure of the Website or telecommunication services
• Loss or corruption of data or content
• Losses due to misuse of your login details by another person
• Any indirect or consequential loss, including loss of profits or opportunity

Nothing in these Terms and Conditions will exclude liability for death or personal injury due to negligence, fraud, or any other matter that cannot lawfully be limited or excluded.

15. Changes to Terms and the Website

We may update these Terms and Conditions from time to time to reflect legal changes, regulatory guidance, or business adjustments. When we make material changes, we will post the updated Terms on the Website and update the “Last updated” date below. In some cases, we may also notify you by email or on-site message.

Continuing to use Kiwi's Treasure Casino after updated Terms take effect will mean that you accept the changes. If you do not agree with updated Terms, you must stop using the Website and request closure of your account.

16. Governing Law and Disputes

These Terms and Conditions and your use of Kiwi's Treasure Casino are governed by the laws that apply to our licence and corporate seat, subject to any overriding law that may apply to you as a consumer.

If you have a complaint, you should first contact our customer support team so that we can try to reach a fair solution. If we cannot resolve a dispute, you may have the right to refer the matter to an independent dispute resolution body or regulator, as set out in our Complaints Policy.

17. Complaints and Dispute Resolution

If you are unhappy with any part of our service, please follow this simple process:

• Contact our support team through live chat or email, explaining your concern and including any supporting details
• We will review your complaint and aim to respond within a fair time frame
• If you are still not satisfied with our answer, we will give you details of any independent body or regulator to whom you may escalate your complaint, subject to our licence rules

We treat all complaints fairly and in good faith, and we ask that you also act respectfully and honestly during the process.

18. Launch Date and Brand Information

Kiwi's Treasure Casino was launched in 2025 to serve New Zealand players with a safe and enjoyable online casino experience, backed by strong licensing and fair play certification.

By choosing Kiwi's Treasure Casino, you are playing with a brand that is committed to respectful conduct, honest communication, and a clear set of rules that protect both you and us.

19. Contact Details

If you have any questions about these Terms and Conditions, your account, or our services, you can contact Kiwi's Treasure Casino using the details below.

Customer Support

Email: [email protected]

Website: https://kiwistreasure.net.nz

Support hours and extra contact options, including live chat, may be listed in the Help or Contact section of the Website.

Registered Operator

Baytree (Alderney) Limited
Cityviews Group
Licensed by the Alderney Gambling Control Commission (Licence 155 C1)

Additional services may be provided by Baytree Interactive Limited, licensed by the Kahnawake Gaming Commission (Licence 00892).

Last updated: [Please insert current date]