Contact Us

Welcome to the official Contact page for Kiwi's Treasure Casino, the online home of fresh, fair and exciting gaming for players across New Zealand. As part of the trusted Cityviews Group and operated by Baytree (Alderney) Limited, Kiwi's Treasure Casino has been created with one clear purpose: to give Kiwis a safe, entertaining and well-supported place to play.

Licensed by the Alderney Gambling Control Commission (Licence 155 C1) and supported by additional licensing from the Kahnawake Gaming Commission, Kiwi's Treasure Casino is built on clear rules, responsible play and reliable payouts. Our games are independently tested and certified by eCOGRA, so you can enjoy your favourite slots and casino games knowing that every spin and hand is fair.

Launched in 2025 for the New Zealand market, Kiwi's Treasure Casino focuses on local players and local expectations. That means simple banking with familiar cards and digital wallets, clear withdrawal rules, and customer support that treats your time and your questions with respect. We accept only players who are 18+ or who have reached the legal age of majority in their own country, and we strictly follow our list of restricted countries, which includes Australia, Austria, Germany, Netherlands, Poland, Spain, the United Kingdom, the United States and several others.

This Contact page is here to make sure you always know how to reach us. Whether you want help with your account, have a question about a promotion, need guidance on withdrawals, or wish to give feedback, our team is ready to assist.

Our Mission at Kiwi's Treasure Casino

Kiwi's Treasure Casino has a simple mission: to be the online casino New Zealand players trust and enjoy every day. We focus on three main goals:

Safe and fair play, backed by strong licensing and eCOGRA certification
Fast, clear and reliable payments using methods Kiwis know and trust
Helpful, friendly and professional support whenever you need it

We aim to keep our platform easy to use and our terms transparent. From our reverse withdrawal period to our NZ$9,000 daily withdrawal cap, we want you to understand exactly how your money moves and what you can expect.

How to Contact Kiwi's Treasure

If you have any questions about Kiwi's Treasure Casino, the quickest way to reach us is by email. Our support team monitors all messages carefully and will reply as soon as possible.

Email Support

For all general, technical, banking and account questions, please contact us at:

Email: [email protected]

Use this email address if you need help with any of the following:

Account registration and login problems
Verification and security checks
Bonuses, promotions and loyalty rewards
Deposits, withdrawals and payment methods
Technical issues with games or the website
Feedback, complaints or compliments

When you email us, please include your full name, your registered email address at Kiwi's Treasure Casino, and as much detail as you can about your question. This helps our team review your account quickly and respond with clear information.

What to Include in Your Message

To help us respond to you faster, please consider including:

Your full name as it appears on your Kiwi's Treasure Casino account
Your username or account ID, if you know it
The device you are using (for example, desktop, laptop, mobile)
The payment method involved, if your query is about deposits or withdrawals
Screenshots of any error messages, where possible

Our goal is to answer your questions clearly and solve issues in the shortest practical time. If an issue is more complex, we may ask you for further information so we can investigate fully before giving a final answer.

Support for Payments and Withdrawals

We know that banking is one of the most important parts of your casino experience. Kiwi's Treasure Casino supports a range of popular deposit and withdrawal options for New Zealand players, including Visa, Mastercard, PaysafeCard, Apple Pay, Google Pay, Skrill 1-Tap™ and NETELLER.

Most deposits are instant, with minimum deposit amounts usually starting from $1, sometimes up to $10 depending on the deposit step. Withdrawals are processed once the reverse withdrawal period has passed. In general, card withdrawals take about 1–3 business days, while many web wallets are instant once released by our payments team.

If you have any questions about your payments, please email us with:

The date and time of the transaction
The payment method used (for example, Visa, Apple Pay, NETELLER)
The amount of the deposit or withdrawal
Any reference number shown by your bank or wallet provider

Remember that we have a general daily withdrawal cap of NZ$9,000. Foreign exchange or bank fees are your responsibility, and direct bank transfers may attract small fixed charges based on currency and amount. Withdrawals may be slower if we need to verify your identity, confirm a new payment method or check a large withdrawal request. This is a normal part of our security process.

Verification and Security Questions

To protect our players and stay in line with our licence requirements, Kiwi's Treasure Casino may sometimes ask you to confirm your identity, age or payment details. This is most common in these cases:

Your first withdrawal at Kiwi's Treasure Casino
A large withdrawal request
A change in your usual payment method

If you receive an email asking you to send documents, please read it carefully and follow the instructions. Only send documents to the address we provide, and ask our team at [email protected] if you are unsure whether a request is genuine. We will never ask for your password.

Our support staff will guide you through the verification process and advise you on which documents are accepted. Clear photos or scans taken from your phone are usually fine, as long as all information is readable.

Responsible Gaming Support

Kiwi's Treasure Casino promotes safe and responsible gaming. We accept only players who are at least 18 years old or who have reached the age of majority in their own location. We encourage players to treat casino games as entertainment and to play within their own limits.

If you are worried about your play or would like to set limits, you can contact us and ask for help. Our team can guide you through options such as deposit limits, time-outs or account closure, depending on your needs.

For responsible gaming support, contact our team at [email protected] and let us know which tools you are interested in, or briefly describe your situation so we can respond with clear steps.

Business and Media Enquiries

For business, affiliate, partnership or media enquiries related to Kiwi's Treasure Casino, please use the same contact email and mark your message clearly in the subject line. For example, you may write “Business Enquiry”, “Media Request” or “Affiliate Partnership” so we can direct your email to the right department.

When writing to us about business or media matters, please include:

Your full name and role
Your company or organisation name
Your preferred contact details
A short summary of your enquiry or proposal

Before You Contact Us

To help speed up support, you may wish to check these points before sending us an email:

Confirm that you are using the correct login email address and password
Check your spam or junk folder for missing confirmation or reset emails
Review the payment status with your bank or wallet
Make sure your personal details are up to date and accurate in your account profile

If things are still unclear after these checks, contact us and include what you have already tried. This helps our team focus on new solutions instead of repeating steps you have taken.

Our Commitment to You

Kiwi's Treasure Casino is committed to honest, respectful and prompt communication with every player. Your trust matters to us. Every message you send is reviewed by real people who understand online gaming and who want you to have a smooth experience from your first deposit to your latest withdrawal.

We continue to improve our website, our games and our support based on player feedback. If you feel something can be better, or if you wish to praise a member of our team, we encourage you to write to us and share your thoughts.

Stay Connected

Thank you for choosing Kiwi's Treasure Casino as your online casino destination. To explore our latest games, promotions and features, you can visit kiwistreasure.net.nz and log in or sign up as a new player if you are eligible.

Whenever you need help, guidance or information about Kiwi's Treasure Casino, remember that our team is only an email away at [email protected]. We look forward to assisting you.